What is the return policy for in-store shopping?
Bulk returns will not be accepted- Any item (more than 2) will not be accepted
Items on sale will be considered final sale.
Any opened item or products without receipts will not be accepted.
What are return policies for online purchases?
For Fresh vegetables, Meat and Fish, MF FOODMART should be informed within 2 hours of receiving the delivery.
For all other products, a return policy is available within 1 week of receiving the goods, if there is any defect.
Products may not be returned or replaced under the following circumstances:
Product(s) after use or consume or installation
Product(s) broken or out of order
Damages or defect which are not consumable
Any damages/defects are not covers up the manufacturer/traders warranty or guarantee
Any product(s) returnable if found without original packaging
Any products found tampered or missing serial/UPC numbers
Refund Policy
MF FOODMART is committed to providing best services to the customers. For any unforeseen situation, if we are not able to accomplish product(s) delivery or to provide our services, we will be informing you within 12 hours over phone or SMS. For any of our lacking, if the need for any refund arises, we will do it within the next 7 days as follows.
Calls for refunding will be processed under the following circumstances;
Unable to deliver any product
if any product(s) returned by customer against paid invoice
Refunds will be made directly to the same payment method you used in your order. For cash payment, the refund will be made either by interac transfer or by cash when MFFOODS representative goes to your place to pick up the return.
Refunds directly to your card may take a few business days to appear in your account.
Order Cancellation And Blacklist Policy:
In terms of placed order, MFFOODS will verify the cell number from which the order has been placed. Without verifying, the orders will not be delivered. You as a customer can cancel your order anytime before verification and we will refund the amount within 7 business days if the order was already paid by your credit card. On the other hand, if we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website or our service, or if we find any customer has tried to cash in on some technical fault of our online system/website/service, recart items those no longer exist to our service list, recart special offer items those exist to our service list but price has been increased, order items for making profit by selling them, we at our sole discretion, MAY cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them to our system or cancel any orders placed by them.
